FAQs

Getting Started:

How can my organization create a Campaign?
How do I set up a Campaign for my team?
Can I create more than one Campaign?
How do I set up a second Campaign with the same account?
How do I determine my fundraising goal?

Customize Your Campaign:

How can I customize the colors of my Campaign banner?
How do I add a picture to my Campaign page? My Champion page?
How do I upload a video to my Campaign page? My Champion page?
How do I post a video update?
Can I customize my campaign’s URL?
Do my updates automatically post on Champion’s pages?
Will my updates automatically post to my social media outlets (Facebook, Twitter, LinkedIn, etc.)?

All About Champions:

Can Champion pages be created before the Campaign is launched?
Can I be a Champion for multiple Campaigns?
How can I become a Champion for an existing Campaign?
Is the Campaign page required to set a monetary goal for the Champions?
What’s in a Champion’s announcement email?

Donors and Donations:

How do I record and contribute a check or cash donation to my Campaign?
Is there a credit card transaction fee for electronic donations?
Will PEAKS or CCE send acknowledgement letters to campaign donors?
Will PEAKS use donor information in any way?

Is there a credit card transaction fee for electronic donations?

Yes, there is a credit card transaction fee. PEAKS uses Paypal as our secure online payment system. PayPal charges 2.9% + $0.30 per credit card transaction. The fee is 2.2% + $0.30 for registered charities with 501(c)(3) status. For more information, you can view PayPal’s Merchant Fees here.

Do my updates automatically post to my Campaign’s Champion pages?

No, Champions must post the updates manually.

Will my updates automatically post to my social media outlets (Facebook, Twitter, LinkedIn, etc.)?

No, you must post your updates manually.

Can I customize my campaign’s URL?

Yes! You can request a new URL by emailing support@peaksmaker.com.

How do I add a picture to my Campaign page? My Champion page?

To add a picture:

  • Click Upload/Insert in the Edit screen.
  • Upload the Image from your computer or a URL. You can also select Media Library and use an image that you have already uploaded.
  • Once uploaded, you can edit the size, name and description of the image.
  • Choose Insert to Post and you’re all done!

How do I upload a video to my Campaign page? My Champion page?

To add a video to a Campaign page, we recommend the following:

  • upload to YouTube
  • paste your video’s url (ex: http://www.youtube.com/watch?v=lNxNlSMkKWk) in the “Campaign Video” field

Anywhere else (posts, or the champion description) you can just past the youtube url into your text and it will automatically embed it.

How do I post a video update?

There are two ways to post a video update (after you have uploaded the video to YouTube):

  • Paste the URL link into the “visual” tab of the post editor. BEWARE: Once the video has ended, this method will show other related YouTube videos.
  • In the “HTML” tab, insert this code, [ iframe src="INSERT_YOUTUBE_URL_HERE?rel=0" ], replacing “INSERT_YOUTUBE_URL_HERE” with the video’s YouTube URL.Note: Do not include the spaces between the brackets and the code – those spaces were added so the code could be

    Can Champion pages be created before the Campaign is launched?

    Yes, they can!

    Can I be a Champion for multiple Campaigns?

    You sure can! Just log-in and click the “Be A Champion” button for the Campaign you’re interested in joining!

    Can I create more than one Campaign?

    Of course! There is no limit to your number of Campaign you do. However, it’s best to concentrate on one at a time, and if you enjoy the experience of making a difference, try another one!

    How can I become a Champion for an existing  Campaign?

    Once you have browsed the PEAKS website, read The Champion’s Guide to Getting Started in the Toolkit to begin developing your Campaign. When you’re ready to get your Campaign online, click register and select “Join an Existing Campaign.” Follow the step-by-step instructions to get set up.

    How can I customize the colors of my Campaign banner?

    You can customize your heading background and text color under Settings in your backend account (click the picture to enlarge).

    How can my organization create a Campaign?

    Once you have browsed the PEAKS website, read The Changemaker’s Notebook in the Toolkit to begin developing your Campaign. When you’re ready to get your Campaign online, click register and select “Create a New Campaign.” Follow the step-by-step instructions to get set up.

    How do I determine my “fundraising goal”?

    Refer to page 6 in The Changemaker’s Notebook.

    How do I set up a Campaign for my team?

    There are three ways to create team Campaigns:

    OPTION 1: Ask the event or activity coordinator to create a Platform, under which multiple team Campaigns can be set up. Once you ceate a Campaign for your team an unlimited number of Champions (team members) can set up individual fundraising pages. 

    OPTION 2: Create one team page

    Pros: Donations to individual team members are entered as a total. Takes less time to set up.

    Cons: You cannot separate donations to specific team members.

    1. Choose a team coordinator, who will register for an account (Join an existing campaign) and be the primary administrator for your online Campaign.

    2. Share your username and login with teammates so that they can help manage your online Campaign.

    3. Replace the Campaign Description, Profile Image, and Profile Background with your Team’s information. (Or, include individual bios for teammates in your Profile background.)

    4. Ask teammates to send the coordinator a picture and bio, including a description of their reasons for joining the Campaign. Post information about each teammate in your Updates section, either in one post or a series of posts. If you choose to post each bio separately, teammates can direct their donors and supporters to the unique link for that post, which will display the relevant information about your campaign (example). Note: donations made on the unique link will be included in the total amount raised by the Team and not the individual team member.

    5. Or, if your team chooses to post individual bios in the Profile, teammates can direct donors and supporters to the link for the team home page.

    OPTION 3: Create individual team member pages and one team page that links to individual accounts

    Pros: Team members donations are separately tracked.

    Cons: Donations are not totaled for the team. More work for team coordinator.

    1. Team members register for individual accounts (Join an existing campaign).

    2. In addition, a team coordinator can customize an individual account to reflect a team effort (see Option 1 above, Steps 1-3).

    3. The coordinator can link individual accounts to the team page under Profile or Updates.

    4. Team members can link the team account to their team page under Campaign description and/or Profile.

    5. Team members direct donors and supporters to their individual pages.

    How do I record and contribute a check or cash donation to my Campaign?

    Look for the “mail check or drop off cash” link under the Donate button for details about how to contribute check or cash donations. Then, record the amount and contact details under the “Donations” tab in your Campaign ”Home” and it will appear on your Campaign page.

    How do I set up a second Campaign with the same account?

    Finished your first Campaign? Congrats! There are two ways to create a new campaign:
    1. Click “Create Campaign” under “My Campaigns” on the admin menu (on the left)
    2. Click “Create it” from the Getting Started Checklist that appears under “Design Another Campaign” when you’ve finished your first campaign.

    Is the Campaign page required to set a monetary goal for the Champions?

    Champions will set their own goals when they sign up. Their goals are rarely larger than those of the campaign.

    What’s in a Champion’s announcement email?

    A Champion’s announcement email can be customized using the templates available in the Champion toolkit. The email typically includes:
    1. An engaging petition for support (be sure to include your goal!)
    2. A short statement of need
    3. A link to the Champion’s fundraising page, and
    4. A more in-depth description of the cause your supporting.
    Champions can also include a screenshot that links back to their fundraising page.

    Will PEAKS or CCE send acknowledgement letters to campaign donors?

    When you set up a campaign, you will be asked to customize a “Thank Your Donors” email, which is sent automatically to ONLINE donors. Offline donations that are manually entered will not receive a letter – it is your organization’s responsibility to send an acknowledgement to offline donors.

    Will PEAKS use donor information in any way?

    At PEAKS we value donors’ right to privacy. We neither touch nor share donor information with others. Everything is secure.

  • HOW IT WORKS

    In partnership with Cornell Cooperative Extension, PEAKS supports changemakers working in five program areas.
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